Privacy Policy

Last updated: July 22, 2026

Welcome to Flowly ("Flowly", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when using https://flowlyapp.org and any related services provided by Flowly.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide when creating an account or using our services, as well as limited technical information required to operate, secure, and improve the platform.

Account Information

When registering an account, we may collect:

Username
Email address
Password (stored securely using industry-standard hashing)
First name and last name (if provided via social login)
Phone number
Profile avatar
Country
Timezone
Preferred language

You are responsible for ensuring that the information you provide is accurate and up to date.

Order Information

When you purchase or submit an order through Flowly, we may store information including:

Selected service
Service category
Order quantity
Target URL, username, or destination link
Custom data submitted for supported services (such as promotional messages or other required text)
Order status
Order creation and update timestamps
Internal order identifiers
External provider reference IDs (when applicable)
Charges associated with the order

This information is necessary for processing, tracking, and managing your orders.

API Information

If you use our API, we may collect:

API Key identifier
API request timestamp
Request processing status

Flowly does not intentionally store the contents of your API requests unless required for the functionality of a specific service.

Payment Information

Flowly currently accepts payments through:

1xGate
Supported Cryptocurrency payment methods

We do not collect or store:

Credit card numbers
Debit card numbers
Banking credentials

For payment processing and accounting purposes, we may retain:

Transaction ID
Payment amount
Payment timestamp
Payment status

Payments are processed by third-party payment providers.

Automatically Collected Information

When you access Flowly, we may automatically collect limited technical information, including:

Cookies
Session identifiers

Additional technical data such as IP addresses, browser information, and device type may be temporarily processed by our infrastructure providers (e.g., Cloudflare) for security and performance purposes.

2. Cookies

Flowly uses cookies and similar technologies to provide essential platform functionality.

Cookies may be used for:

User authentication
Session persistence
Maintaining secure sessions
Security verification
Preventing unauthorized access

Disabling cookies may affect certain features of the platform.

3. How We Use Your Information

We use collected information to:

Create and manage user accounts
Authenticate users
Deliver purchased services
Process payments
Provide API access
Maintain platform security
Detect abuse and fraud
Improve service performance
Respond to customer inquiries
Send important account notifications
Comply with legal obligations

We do not use your personal information for automated decision-making that produces legal or similarly significant effects.

4. Email Communications

Flowly may send emails related to your account, including:

Billing notifications
Payment confirmations
Low balance alerts
Service status updates
Security alerts
Marketing emails (where applicable)

You may opt out of promotional communications while continuing to receive essential service-related emails.

5. User Submitted Content

Certain services allow users to submit custom content, including but not limited to:

Promotional messages
URLs
Usernames
Target links
Custom text payloads

This information is processed solely for providing the requested service. Flowly does not sell or use this content for advertising purposes.

6. Third-Party Services

Flowly relies on selected third-party providers to operate its services. These providers may include:

Cloudflare
Google OAuth
1xGate
Cryptocurrency payment providers
Resend (email delivery)
Hosting providers
Content Delivery Network (CDN) services

These providers operate under their own privacy policies.

7. Data Security

Protecting your information is one of our highest priorities. Flowly implements reasonable administrative, technical, and organizational safeguards including:

HTTPS/TLS encryption
Password hashing
Secure authentication cookies
CSRF protection
XSS mitigation
SQL injection protection
Django security middleware
Reverse proxy protection
Firewall protection
Cloudflare DDoS protection
Rate limiting
Access control mechanisms
Continuous security monitoring
Regular software updates

While we take appropriate measures to protect your information, no system connected to the Internet can guarantee absolute security.

8. Abuse Prevention

To maintain platform integrity and protect users, Flowly may automatically monitor:

Failed login attempts
Suspicious authentication activity
Excessive API usage
Spam submissions
Fraudulent payment attempts
Duplicate or abusive orders
Automated attacks
Network abuse
Distributed denial-of-service (DDoS) patterns

These measures help ensure platform security and service availability.

9. Data Retention

We retain personal information for as long as necessary to:

Maintain active user accounts
Provide requested services
Resolve disputes
Prevent fraud and abuse
Comply with legal obligations
Enforce our Terms of Service

Different categories of information may be retained for different periods depending on operational, security, or legal requirements.

10. Account Deletion

Users may request deletion of their account.

Upon deletion:

Personal account information will be removed or anonymized where appropriate.
Certain transactional, security, or legally required records may be retained for compliance and fraud prevention.
To help prevent abuse, limited technical identifiers (such as a protected representation of an email address) may be retained, which may prevent future registration using the same email address.

11. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Update your account information
Download available account data
Request deletion of personal information
Request account closure

Requests may be submitted by contacting our privacy team.

12. Information Sharing

Flowly values your privacy. We do not sell, rent, or trade your personal information.

Information may only be shared when:

Required by applicable law
Necessary to process payments
Necessary to operate the platform through trusted service providers
Required to protect the security, integrity, or legal rights of Flowly or its users

13. International Data Processing

Flowly's infrastructure is currently hosted in Finland.

By using our services, you acknowledge that your information may be transferred to, processed, and stored in Finland or other jurisdictions where our infrastructure or service providers operate.

14. Children's Privacy

Flowly is available to general users. However, users must be at least 18 years old to purchase paid services or conduct financial transactions through the platform.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When significant changes are made, the updated version will be published on this page with a revised "Last Updated" date.

Continued use of Flowly after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Privacy Email: privacy@flowlyapp.org

Contact Page: Contact Us

Website: https://flowlyapp.org

By using Flowly, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.