Terms of Service

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Article 1: General Information and Terms of Use

• Legal Age: Users must be at least 18 years of age to create an account, conduct financial transactions, and purchase services.
• Global Access: Use of the platform is open to all countries, unless international sanctions restrict financial transactions or the provision of services to a specific region.
• Use of IP-Changing Tools: The use of IP-changing tools (such as VPNs) is permitted; however, to maintain platform security, Flowly reserves the right to block specific IP addresses in the event of suspicious activity, intrusion attempts, or abuse.

Article 2: User Account and Security

• Account Creation: Each user is allowed to create an account for personal and business use. Creating multiple accounts to bypass rules, abuse the system, or commit fraud is strictly prohibited and will result in the suspension of all related accounts.
• Prohibition of Account Transfer: For legal and security reasons, any buying, selling, or transferring of user accounts to third parties is prohibited.
• Confidentiality: The user is obligated to keep their account information (including passwords and API tokens) strictly confidential. Sharing an account with others is not permitted.
• Security Responsibility: The user is solely responsible for all activities conducted under their account (or using their API Key).
• Identity Verification (KYC): Flowly reserves the right to request identity documents from the user under circumstances such as observing suspicious financial transactions, chargeback requests from the payment gateway, or to prevent money laundering and fraud.

Article 3: Services and Order Rules

• Variety of Services: Flowly offers a variety of services, including API, Social Media Marketing (SMM) services, Mass Ticket, Bulk Messaging, Tools, and Downloaders.
• Order Cancellation: Orders placed in the system are processed automatically and generally cannot be canceled. Order cancellation is only possible if the order status is still "Pending" in the system and the cancellation option is enabled by the Provider for that service.
• Provider Error: If an order encounters an error from the Provider and its status changes to "Canceled," the paid amount will be fully and automatically refunded to the user's Wallet.
• Partial Order Fulfillment: If an order is only partially completed and its status becomes "Partial," only the cost of the completed portion will be deducted, and the remaining amount will be refunded to the Wallet.
• Social Media Algorithm Changes: Flowly has no control over changes and updates to social media algorithms (such as Instagram, Telegram, etc.). Therefore, in the event of a drop or loss in statistics after order completion (Completed), the platform holds no responsibility, unless the specific service includes a guarantee (Refill).

Article 4: Refund Rules and Wallet

• Nature of the Wallet: Flowly Wallet balances can only be used to purchase services within the platform and have no expiration date.
• No Cashout: Balances added to the Wallet cannot, under any circumstances, be withdrawn or transferred to the user's bank accounts, credit cards, or cryptocurrency wallets.
• Non-Transferable: Wallet balances cannot be transferred to other users on the platform.
• Conditions for Wallet Refund: Refunds for orders to the Wallet are exclusively issued in the event of order cancellation (Canceled) or partial fulfillment (Partial). No refunds will be issued in cases such as the user providing an incorrect link, the target account being Private at the time of the order, or drops in statistics for non-guaranteed services.

Article 5: Refill Conditions

• 5.1. Refill requests are only possible for services where the "Refill" option is explicitly stated in their description.
• 5.2. To apply the guarantee, the target account and order link must remain Public throughout the entire guarantee period. Making the page private, changing the username (ID), or deleting the target content will result in the immediate voiding of the guarantee and the rejection of the Refill request.

Article 6: Payment and Financial Transactions

• Payment Methods: Account funding is available via the 1xGate gateway as well as cryptocurrency payments.
• Failed Transactions: If funds are deducted from the user's bank or crypto account but the Wallet is not funded, the amount will be returned to the origin account within the standard timeframe of banking networks or blockchains.
• Double Payments: In the case of an accidental duplicate payment, the user must provide a receipt to support and request an equivalent deposit to their Wallet (returning funds to the origin account is not possible).
• Chargeback Prohibition: Any chargeback or fund retrieval request through payment gateways is considered a direct violation and will result in the permanent banning of the account and potential legal action.

Article 7: API Usage Rules

• Rate Limits: To maintain server quality and stability, technical limits are imposed on the number of API requests sent per second.
• API Changes: Flowly reserves the right to alter, update, or modify the API structure and will make every effort to provide advance notice; however, in emergencies, changes may be applied without prior notification.
• API Abuse: Any attempt to place excessive strain on the servers, send spam requests, or abuse the API will result in access termination and, upon repetition, complete account suspension.

Article 8: Prohibited Conduct and Activities

Users agree not to use the Flowly platform for the following purposes:

• Sending spam and engaging in any fraudulent activity (Fraud)
• Abusing the payment system and Chargeback Abuse
• Reverse Engineering the platform
• Using malicious bots, API Abuse, and DDoS attacks
• Money Laundering and using unauthorized bank cards
• Exploiting bugs and system vulnerabilities

Article 9: Account Suspension and Termination

• Suspension: In the event of a violation of platform rules, suspicious payments, or attempts to abuse the system, Flowly will suspend the user's account.
• Permanent Ban: Actions such as fraud, money laundering, chargebacks, and insulting support staff will result in a permanent account ban without prior notice.
• Account Closure by User: The user can request to close their account at any time by sending a ticket to support (in this case, Wallet balances will not be refunded).

Article 10: Limitation of Liability

• Provider Errors: In the event of disruptions in third-party services, Flowly will attempt to provide the service through an alternative provider or refund the amount to the Wallet, but holds no responsibility for outages beyond its control.
• Order Completion Time: The times stated in the description of each service are purely estimates, and Flowly does not guarantee order completion at a precise and specific time.
• Results and Uptime Guarantee: Utilizing robust infrastructure (such as Cloudflare and servers located in Finland), Flowly strives to provide the highest possible uptime but does not guarantee 100% uptime or definitive SMM order results (due to reliance on destination platforms).
• Financial Liability Cap: Flowly's maximum financial liability to the user in the event of any system error directly caused by us is strictly limited to refunding the cost of the affected order to the user's Wallet. Under no circumstances will Flowly be liable for consequential damages.

Article 11: Specific Rules for Social Media Marketing (SMM) Services

By placing an SMM order, the user explicitly accepts that:

• Fluctuations and drops in services due to changes in social media algorithms are highly probable.
• Flowly holds no responsibility for the target accounts being blocked (Ban or Action Block) on social media.
• The legal, ethical, and content-related responsibility for all links and messages sent in orders lies entirely with the user.

Article 12: Specific Flowly Regulations

• 12.1. The use of tools such as Downloaders and Bulk Ticket Services must only take place within legal frameworks and for lawful purposes.
• 12.2. Flowly reserves the right to restrict the provision of certain sensitive services and activate them solely for identity-verified users (WhiteList).
• 12.3. Using Flowly's services for reselling via API is permitted, provided that the rules of this agreement are not violated.
• 12.4. Any abuse of the support system (Spamming Tickets) or sending abusive messages to experts is considered a violation and will result in restricted user access.

Article 13: Intellectual Property

13.1. Copying the site's user interface, templates, API structure, using Flowly's trade name and logo, and copying textual content from this platform is strictly prohibited and reserves the right to legal action for the service owner.

Article 14: Force Majeure

14.1. In the event of unforeseen and uncontrollable events, including widespread internet outages, war, international sanctions, datacenter disruptions, massive cyberattacks, and fundamental changes to social media APIs, Flowly is exempt from fulfilling its obligations and shall bear no responsibility for compensating damages.

Article 15: Modifications to the Terms

15.1. We reserve the right to amend service prices and the clauses of this agreement at any time. Your continued use of the platform following policy updates constitutes full acceptance of the new terms. Orders placed prior to price changes will be fulfilled at the original rate.

Article 16: Governing Law and Dispute Resolution

16.1. The terms and conditions of this contract are based on the general principles of international e-commerce. In the event of any dispute, the parties agree to resolve the matter exclusively through support and amicable negotiation before taking any other action.

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By creating an account and using Flowly's services, you legally acknowledge that you have carefully read and agreed to all provisions of this agreement.